TPT March 2014

Industry News

Effective service and support that arrive quickly on site and

on screen KRAUSSMAFFEI has hired Nizhny Novgorod to work as a service technician in Russia to boost its presence in the region. “Currently we provide our customers with an experienced team of two spare parts managers and six service technicians assigned to different regions,” says Zachar Antonovsky, business unit director for injection moulding (KraussMaffei and Netstal brand) and reaction process machinery in Russia. These experts can cover any service related issues customers might have in Russia and the CIS countries. The service team will be further expanded during 2014. KraussMaffei technicians will be trained on Netstal machines and vice versa.

states Dmitry Blokhin, service manager injection moulding (KraussMaffei and Netstal brand) and reaction process machinery. All competences are clustered in the new ‘service & solutions’ service programme of the KraussMaffei Group, which has been restructured according to current customer requirements. The service offering is divided into four phases: start-up, utilisation, optimisation and phase out. Thanks to this solution-orientated approach, customers can maintain their production efficiency and safeguard their investment. KraussMaffei Group – Germany Website: www.kraussmaffeigroup.com

The spare parts warehouse, located close to Moscow’s Sheremetyevo Airport for ideal logistics, will be greatly expanded: until the end of January 2014, the number of spare parts available for the injection moulding and reaction process machinery will increase fourfold. In addition, the KraussMaffei Group offers a telephone service hotline for Russia and the CIS states from January 2014 (www.kraussmaffeigroup.ru). Options for remote diagnostics are increasing, too. The technicians can remotely view the error log, check the input and output signals, create a diagnostics file and load or change the calibration parameters. “There is more demand in this growing market for clever and quick solutions,”

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21.01.2014 07:31:01