wiredinUSA January 2015

System diagnostics ZCorum will provide a suite of services to the Highlands Cable Group. Included in the agreement is access to ZCorum’s newest diagnostic tools and provisioning of subscriber devices. Highlands is also now offering ZCorum’s VoiSelect service, a managed VoIP offering for residential and business customers that includes individual voice accounts, hosted IP/PBX and SIP trunking. The diagnostics tools include PreEqualization Analyzer, ZCorum’s proactive network maintenance tool for DOCSIS networks. The software-based tool makes use of the pre-equalization data coming from cable modems in order to identify the severity and approximate location of upstream impairments in the cable plant. Highlandswill alsobeutilizingTruVizion, ZCorum’s application toprovide advanced diagnostics for cable modem, DSL or fiber networks, including live modem data, historical readings as well as interactive mapping. The license includes access to TechVizion, a companion mobile app used by technicians to help them troubleshoot issues and verify signal levels while in the field. Arthur Skinner, vice president of worldwide sales for ZCorum, said the new tools will have a powerful impact on operational efficiency for Highlands Cable. “TruVizion will provide increased visibility into their DOCSIS network, allowing them to significantly reduce the time needed to diagnose and resolve customer issues. Plus, PreEqualization Analyzer and Upstream Analyzer give them the tools they need to more efficiently maintain their upstream cable plant. In fact, with PreEqualization Analyzer they can even find and fix upstream impairments before service is affected.”

wiredInUSA - January 2015

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