WiredInUSA September 2019

Exhibitors’ Products

Beta LaserMike – an NDC Technologies brand Booth: 401 NDC Technologies’ cloud-based support portal myNDCnowoffers language support, including French, German, Japanese, Spanish and Chinese. “NDC is a global organisation serving the diverse needs of customers in over 60 countries in many languages,” said Mahesh Havildar, vice president of customer service. “Offering multi-lingual support on myNDC enables us to communicate to our customers in their own language. “This also allows us to accelerate the way we help our customers by making access to content, features and functions faster, easier and friendlier.” NDC is continually enhancing myNDC to create the most positive customer experience. “Customer intimacy and customer satisfaction is very important to us.

myNDC offers 24-7-365 support and enables NDC team members to efficiently create incidents, view a customer’s installed base or service history and tap into a comprehensive and growing knowledge base. Customers have access to a database of frequently asked questions, and can quickly reach NDC support through several channels and easily generate their own return material authorisations (RMAs) for product repairs. myNDC also offers live chat for immediate support and feedback to customer service requests.

S S Language support is now available to NDC customers on the myNDC portal

The addition of language support is one way NDC is assisting customers.

wiredInUSA September 2019

40