WCA May 2014

15 / 64

13
Wire & Cable ASIA – May/June 2014
Industrynews
CUSTOMER satisfaction is Sikora’s
most important aim. Not only is the
technology focused on this, but also
the customer service.
This service is diverse and includes the
handling of support requests,
commissioning of equipment,
maintenance or repair and the supply
of spare parts.
In addition to classical service, Sikora
offers device training and is now
putting a focus on a calibration service
for customers. With its extended
service support, customers can
choose from a variety of service
possibilities – no matter in which part
of the world the devices are installed.
After the delivery of Sikora devices,
adjustment is not necessary.
Adjustment in this sense means the
correction of the actual value to the
nominal value in order to receive a
correct display of the measuring
values. All devices are free of moving
parts, so they are not subject to wear,
which influences the measuring
accuracy and keeps their accuracy for
the entire life-time.
For the required monitoring of
measuring equipment to ISO 9001,
Sikora offers a calibration service for
customers.
With this calibration, the accuracy of
the measuring device is verified and
documented.
Usually, customers require a calibration
of their devices once a year. The benefit
for customers is that they do not need
to buy and maintain the calibration tools
and equipment. This service can also
be done at the company’s headquarters
in Bremen, Germany, or at specially
equipped subsidiaries.
For customers with permanently
installed equipment or those with time
constraints, Sikora also offers an on-site
calibration service, with a trained
engineer visiting the customer’s site.
Sikora technicians work in all parts of
the world and customers are
supported by a service specialist in
Bremen or by one of the global offices
in their native language.
Sikora AG – Germany
Website:
The number one aim is satisfaction
❍ Sikora now offers a calibration service
for customers