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13

www.read-wca.com

Wire & Cable ASIA – May/June 2014

Industry

news

CUSTOMER satisfaction is Sikora’s

most important aim. Not only is the

technology focused on this, but also

the customer service.

This service is diverse and includes the

handling

of

support

requests,

commissioning

of

equipment,

maintenance or repair and the supply

of spare parts.

In addition to classical service, Sikora

offers device training and is now

putting a focus on a calibration service

for customers. With its extended

service support, customers can

choose from a variety of service

possibilities – no matter in which part

of the world the devices are installed.

After the delivery of Sikora devices,

adjustment

is

not

necessary.

Adjustment in this sense means the

correction of the actual value to the

nominal value in order to receive a

correct display of the measuring

values. All devices are free of moving

parts, so they are not subject to wear,

which influences the measuring

accuracy and keeps their accuracy for

the entire life-time.

For the required monitoring of

measuring equipment to ISO 9001,

Sikora offers a calibration service for

customers.

With this calibration, the accuracy of

the measuring device is verified and

documented.

Usually, customers require a calibration

of their devices once a year. The benefit

for customers is that they do not need

to buy and maintain the calibration tools

and equipment. This service can also

be done at the company’s headquarters

in Bremen, Germany, or at specially

equipped subsidiaries.

For customers with permanently

installed equipment or those with time

constraints, Sikora also offers an on-site

calibration service, with a trained

engineer visiting the customer’s site.

Sikora technicians work in all parts of

the world and customers are

supported by a service specialist in

Bremen or by one of the global offices

in their native language.

Sikora AG – Germany

Website

:

www.sikora.net

The number one aim is satisfaction

Sikora now offers a calibration service

for customers