WCA July 2017

Industry news

myNDC is launched NDC has launched its NDC service cloud, myNDC, which will simplify the customer’s interaction with the company, ensure focus of the customer service team on problem solving and, most importantly, enable flawless execution, supporting its customers. The company is excited to offer incident management tools to its customers in the Americas, EMEA and Asia Pacific immediately at launch and this will be followed with a local introduction to the China market later this year. myNDC will simplify IT infrastructure to replace multiple applications that were used to provide customer service. myNDC enables a seamless customer service agent experience to create tickets, and view a customer’s installed base or their service history, allowing the team to focus and prioritise service requests. NDC’s service team will be able to execute service requests more comprehensively using a knowledge base, and optimise its global resources to deliver excellent levels of service. Customers will even be able to generate their return materials authorisations (RMAs) though myNDC. Mahesh Havildar, VP operations and global customer service for NDC, said: “The company has adopted a deliberate business mindset in the team of ‘get going, get better and get ahead’ for implementing the myNDC service cloud to immediately deliver these benefits to its customers – and to keep evolving and improving.” Beta LaserMike (an NDC Technologies brand) – USA Website : www.betalasermike.com Exhibitions boost for WTM WTM returned from Interwire and wire Russia in an enthusiastic mood. The company had many visitors at both exhibitions with many focusing on advanced technologies and looking for WTM’s solution to enhance products with up-to-date equipment. WTM offers consolidated technology in answer to the most sophisticated taping productions with tape or yarns, and also with in-line sintering/curing processes, and assures a wide range of wrapping heads, in horizontal or vertical modules, for any different taping materials and cable dimensions in different machine combinations. The company is able to provide a level of technology allowing customers to solve the most critical tape application problems, that is particularly appreciated in the production and shielding of high frequency coaxial cables, twin axial and high-rate data transmission cables, aeronautic/aircraft assembly aerospace cables, military systems, wireless communications and cloud computing connections. WTM also presented its new single-twist stranding machine for the production of sophisticated LAN cables

(Cat 5/6/7/7a/8). WTM Srl – Italy Website : www.wtmachinery.com

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Wire & Cable ASIA – July/August 2017