TPi September 2014

products & developments

Software support as customer service The success of industrial software lies not only in the software itself, but also in the support. If software used in production fails, there will be standstill, not only in production but also with customers if no goods can be delivered. The software should be updated regularly, with innovative ideas incorporated and new techniques involved.

Also part of support is to keep customers informed when there are new modules in the software or a new operating system to implement, or to realise customer- specific requirements. Communication with different measurement systems also includes handling, because if you do not measure with a tube specialised software, you cannot correct tube data, and you will not achieve the perfect fitting accuracy. The 3D measurement technology belongs also to the support for tube and pipes, profiles, hoses and wires. 3DTubeCAD tube software is provided on request, free of charge for a limited period of time, to allow interested parties to test the complex software, or upgrade from older software. In 3DTubeCAD, commands are mainly represented by pictures that are clicked on, allowing its operation by international users who speak a language other than the seven included in the software (German, English, French, Italian, Spanish, Polish and Russian). Klaus Leistritz Consulting GmbH – Switzerland leistritz@leistritz.ch www.3dtubecad.com

With computer technology allowing monitors to be viewed anywhere in the world, while speaking to the customer at the same time to help solve their problems, ‘quick support’ is the evolution of the help desk. This is not about cost saving, but for speedy support, so that customers can continue working within the shortest possible time.

Klaus Leistritz Consulting has set itself the goal of offering comprehensive support to customers who work with 3DTubeCAD tube specialised software. The company understands support not as a service, but as solution-orientated consultancy.

3DTubeCAD software

Pipe end preparation in the field The demand for high precision pipe end preparations for tubes and pipes is rising.

for materials such as carbon steel, stainless steel, and exotic alloys such as Incoloy, Hastelloy, Duplex, Super Duplex and P91. Protem also offers a comprehensive service capability that supports plant operators whenever they have to ensure the laying, maintenance and repair of tubes and pipes. The company can reference long-term technical support contracts with leading operators. Equipment is also available for rental.

The Protem equipment allows repeatable weld end preparation to be achieved within a few seconds, and is suitable for manual or mechanised welding processes. The range of equipment includes ID and OD clamping bevelling and cutting machines, orbital cutting, tube squaring, surfacing, special machining equipment, high speed bevelling and cutting benches, and pipe facing machines. Features of Protem equipment include self-centring clamping; cold machining process (no heat affected zone); burr- free; no vibrations; powerful motors; easy to handle and set up; wide size ranges; high production rates; modular designs; and safe for use on site or in workshops. The equipment is suitable

Protem provides solutions for the most varied tasks and challenges for the tube and pipe industry and offers more than 40 years of technical expertise in the design and manufacturing of portable end preparation tools. Protem equipment serves virtually all industries where the weld quality is critical and projects must stay on schedule. Bevelling I, V, J, compound bevelling, facing, counter boring, severing, surfacing and finishing works can be processed individually or simultaneously.

Protem GmbH – Germany info@protem-gmbh.de www.protem-gmbh.de

Protem SAS – France contact@protem.fr www.protem.fr

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Tube Products International September 2014

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