TPT January 2020

I NDUS T RY

Metalube focuses on customer service with new operations appointment

meant that we are able to offer our customers unparalleled service. As a company we pride ourselves on the personal approach and being able to deliver operational excellence and great customer service is a high priority. “Lewis has all the attributes to take this new role, and the company, to great heights. I am delighted to welcome him to the Metalube family.” Mr Cornish has previously worked in management and creative roles across the UK and internationally, most recently as an art gallery manager. Metalube, which is part of the Bishopdale Group, exports 95 per cent of its production to more than 90 countries worldwide and has offices in a 44 per cent share in the sales made by Messe Düsseldorf Group abroad. Werner M Dornscheidt, president and CEO of Messe Düsseldorf, said: “We have a strong position on the Russian market today. This is our reward for being the first foreign trade fair company to go to Russia and for also staying loyal to this market in tough times. We stand for reliability and stability – standing by our customers and our Russian partners.” Speaking about its establishment 40 years ago, Mr Dornscheidt added: “It was adventurous, to say the least, to organise a trade fair in the then Soviet Union. I have been a part of this since 1977 and have seen quite a lot over the years. In the early years when the Cold

METALUBE, a UK-based manufacturer of specialist industrial lubricants, has announced the appointment of Lewis Cornish as commercial coordinator to help lead its customer service operations. As part of the company’s plan to focus on customer care, Mr Cornish will ensure that Metalube customers enjoy a seamless process in sourcing and procuring across the three brands. Working alongside Lauren Wolstencroft, head of marketing and commercial administration, he will aim to implement new initiatives to enhance the company’s relationships with customers globally. Ms Wolstencroft said: “Adding Lewis to the team has MESSE Düsseldorf has celebrated the 40 th anniversary of its Moscow subsidiary, Messe Düsseldorf Moscow. The trade fair company, which opened on the 15 October 1979, today employs 49 members of staff and organises 14 trade fairs and trade fair participations in Moscow, Novokuznetsk, Kazan, Ufa and Yekaterinburg. Russia is theMesse Düsseldorf group’s largest foreign market and in 2019 the company looked after more than 2,000 exhibitors, which was over 100 more than the previous year. The company also welcomed more than 190,000 visi- tors, over a ten per cent increase from the year before, and generated a reve- nue of €31.2mn in 2018, accounting for

Manchester, Dubai, Mumbai, São Paulo and Shanghai.

Metalube www.metalube.co.uk Messe Düsseldorf Moscow anniversary

War was still being waged between the superpowers, bureaucratic and political obstacles had to be overcome. The registration of the Düsseldorf office in as ‘little’ as three months was considered sensationally fast back in 1979.” As an active and acknowledged member of the Russian exhibition industry, in 2010 Messe Düsseldorf Moscow was the first foreign company to become a member of the Russian Union of Exhibitions and Fairs followed by the Convention Bureau Russia in 2018. The activities of Messe Düsseldorf in Moscow also formed the basis for Düsseldorf twinning with Moscow in 1992. With a view to strengthening the business relations between the two countries Messe Düsseldorf established the Russia Centre of Expertise in the North Rhine-Westphalian capital in 2001 in cooperation with the City of Düsseldorf and the local Chamber of Industry and Commerce, and that same year the Düsseldorf trade fair company co- organised the first “Düsseldorf Business Days” in Moscow.

Messe Düsseldorf www.messe-duesseldorf.com Messe Düsseldorf Moscow www.messe-duesseldorf.ru

Russia is the largest foreign market for the company

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JANUARY 2020