TPT May 2022

WE LD I NG

Next-generation remote suppor t provides maximum HF welder uptime

COVID has been described as the great accelerator of our generation – and it has been true to its name in that it has accelerated the development of new tools to better connect people across great distances. Now that the immediate crisis of the pandemic has passed, the arsenal of tools available to us to build our businesses, optimise production, and increase quality has grown substantially. Unfortunately, even though the travel restriction related to the pandemic have mostly subsided, aftershocks continue to disrupt businesses. Supply chain issues, inflation, and employee turnover and shortages cause headaches to even the most well-planned well-organised businesses. Under these new business pressures the requirement for service has changed. These days 24-hour phone support, like that which Thermatool has provided for decades, is no longer fast enough. Immediate service technician dispatch is not fast enough. Plane travel is not fast enough. When you have a problem with your HF welder, process, or product you need an answer immediately so that you can get back into production and meet customer deliveries reliably. Thermatool’s SuperVizor™ augmented reality headset provides the tool needed to cut response time to a minimum. The SuperVizor™ headset connects your team directly with qualified Thermatool service personnel who can see what you see, provide instant drawing access, and make virtual notations in your virtual environment with augmented arrows and markups – identifying key areas to check or adjust. You get immediate access to knowledgeable support to get a much clearer perspective of the current challenge. All this together results in a much faster problem resolution. Thermatool’s SuperVizor™ augmented reality headset provides the tool needed to cut response time to a minimum

Thermatool www.thermatool.com

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MAY 2022