TPT May 2014

Industry News

Calibration, in-house or on-site CUSTOMER satisfaction is Sikora’s most important aim. Not only the technology is focused on this aim, but also the customer service. This service is diverse and includes the handling of support requests, commissioning of equipment, maintenance or repair and the supply of spare parts. buy and maintain the calibration tools and equipment, and personnel costs can be reduced.

order to receive a correct display of the measuring values. All Sikora devices are free of moving parts, so they are not subject to wear, which influences the measuring accuracy. The company states that users can therefore expect Sikora devices to work, even after years, as precisely as on the first day. For the required monitoring of measuring equipment according to ISO 9001, Sikora offers a calibration service to customers. With this equipment calibration, the accuracy of the measuring device is verified and documented. Customers usually require a calibration of their devices once a year, and can put this in the hands of Sikora. The benefit for customers is that they do not need to

A distinction is made between two options: the in-house calibration service, and the on-site calibration service. With the in-house calibration service, the calibration of devices is performed by a Sikora engineer at the company’s headquarters in Bremen, Germany, or at the specially equipped Sikora subsidiaries. A functional test and basic cleaning is carried out, and the reliability and accuracy of the device are checked. The customer receives a ‘calibration certificate’ that confirms the successful calibration with certified test probes. As a special service, Sikora can provide loan equipment for the time of calibration. For customers with permanently installed equipment or with the need to avoid time losses due to the de- installation and shipping of the device, Sikora recommends the on-site calibration service. The calibration is performed by a Sikora service engineer or by a trained employee of one of the Sikora subsidiaries directly at the customer’s site. A functional test and basic cleaning is carried out and the reliability and accuracy are checked. In addition, the employee checks the installation of the device on-site, maintains the equipment and offers employee training on request.

Sikora also offers device training, and is putting a focus on a calibration service. With the company’s extended service support, customers can choose from a variety of service possibilities, no matter in which part of the world the devices are installed. After the delivery of Sikora devices, adjustment is not necessary.Adjustment in this sense means the correction of the actual value to the nominal value in

Sikora now offers a calibration service for customers

Sikora AG – Germany Fax: +49 421 48900 90 Email: sales@sikora.net Website: www.sikora.net

New brand identity for Tri Tool TRI Tool Incorporated has introduced a new brand identity. The ‘double T’ symbolises the company’s name, and the new tagline – ‘Building Performance’ – reflects the company’s dedication to building high-performing quality tools, services and teams. highest level of safe, reliable, quality tools and dependable on-site services to our customers and distribution partners.”

Tri Tool manufactures portable precision equipment specifically designed for pipe bevelling, flange facing, in-line cutting, multi-process orbital pipe welding, high performance pipeline machinery, and a wide range of internal line-up clamps. The company also offers on-site machining and code welding services as well as equipment rental.

“Tri Tool has always been a company of innovation, but we didn’t want to stop at just innovating products and services,” said Jerri Wernette, executive vice president. “It’s important for us to honour our heritage with the ‘double Ts’, but create a more contemporary look with a message that positions us as a trusted market leader.”

“We needed a brand identity that exemplified who we are as a company and what we do for our customers,” said Debra Scherber, vice-president of marketing. Building Performance is our promise to continually deliver the

Tri Tool Inc – USA Website: www.tritool.com

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M ay 2014