EuroWire September 2020

Corporate News

Technical promotions at RichardsApex

RichardsApex, of Pennsylvania, USA, has promoted two key technical staff. Ralph Creneti, most recently manager of technical services, has been promoted to vice president – product management. During his 17 years at RichardsApex, Mr Creneti has served in various capacities in the company’s lab, providing technical assistance to the manufacturing and purchasing departments and also assisting customers with maximising overall product performance. In his new position, he will fully support direct sales efforts including international subsidiaries, reps and distributors. James Brooks has been promoted to senior product development specialist. Mr Brooks joined RichardsApex six years ago as a product development chemist, after his prior experience in the tubing fabrication industry. He has gained knowledge of the company’s entire product line and has developed several new products over the past few years. Mr Brooks also serves an important role as a technical advisor for customers and the company’s sales force. With more than 100 years in operation,

▲ ▲ Ralph Creneti

▲ ▲ James Brooks

Europe) and in Australia (RichardsApex AustralAsia). Core products are supplied from four manufacturing locations, in the USA, Europe, Australia and Mexico, and through a network of representatives in 65 countries. RichardsApex www.richardsapex.com

RichardsApex is a manufacturer of oil-based and water-soluble wet lubricants for wire drawing, tube drawing and hot-rolling applications, as well as other metalworking applications. The company maintains a global service organisation to provide customers with on-site support and technical sales assistance from its US headquarters in Pennsylvania and at its operating subsidiaries in the UK (RichardsApex

NDC products in fight against COVID-19 NDC Technologies, a global provider of connected measurement and control solutions, has been deemed an “essential business”, taking a vital role in enabling its customers to produce the necessary goods used in the fight against COVID-19. Many of the company’s customers are involved in the manufacture of life-critical products, such as medical tubing, hygienic packaging, wire and cable for medical devices, essential food products and other items. As an example, one customer – Onyx Hose & Tube – manufactures medical tubing for the oxygen delivery systems and ventilators being used in the field hospitals in Central Park, New York City. As with Onyx Hose & Tube and all of its “essential business” customers, NDC Technologies has been providing the highest level of support – both on-site and remote – to ensure ongoing production and business continuity. Much of the prompt, front-line customer support has been accomplished through the company’s myNDC service cloud, a 24-hour support site that offers customers an easier and more direct way to interact with the NDC Technologies service team. myNDC allows the company’s team members to create incidents, view a customer’s installed base or service history, and access a comprehensive and growing knowledge base. Customers have access to a database of frequently asked questions, can quickly reach NDC Technologies support through several channels, and can easily generate their own return material authorisations (RMAs) for product repairs. Live chat is also offered for immediate support and feedback to customer service requests. Language support enables customers to access content, features and functions in their own language, including French, German, Japanese, Spanish and Chinese. NDC Technologies, Ltd www.ndc.com

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September 2020