EuroWire September 2022

Corporate News

Customer satisfaction rated high In the first and second quarter of 2022, Madem companies in Brazil, Spain, Bahrain and the USA conducted a survey of 193 cable customers in 42 countries. and cable manufacturing customers in 13 countries in the Middle East, Asia, Oceania and Africa. 92 per cent feedback respons es were received, 100 per cent of which fell into good and very good categories.

EuroMadem Spain’s survey received 26 responses, more than 94 per cent of which fell into good categories. “After a year with many difficulties and challenges due to Covid, we have worked to provide a better service to our customers by improving response capacity throughout the supply and delivery chain,” said general manager Roger Santasusana. Madem Brazil concluded the survey with 96 wire and cable manufacturing customers in 15 countries. Of 48 responses, 94 per cent were in good and very good categories. “We are again pleased with the results of the survey and we will continue to work towards 100 per cent customer satisfac tion for all our global customers,” said Leandro Mazzoccato, global sales director. The next customer satisfaction survey will be conducted in January 2023. Madem Group www.mademreels.com

Madem, a wooden reels producer, polled the following services: claim response, quantities shipped X received, docu- mentation, deliveries, quality inspections, performance and packing. Madem Gulf Bahrain concluded the cus tomer satisfaction survey with 36 wire Niehoff Maschinenfabrik Niehoff and its Chinese subsidiary, NiehoffMachinery Changzhou Co, Ltd (NMC), will display at wire China an MMH 121 + RM 201 + S 632 type multi-wire drawing line, and a D 632 type double-twist bunching machine with an ARH 632 type payoff. Maschinenfabrik Niehoff GmbH & Co KG Niehoff Machinery Changzhou Co, Ltd www.niehoff.de W1 F26

Said Adel Abdulla Mohammed Janahi, general manager sales, commented, “After a brief hiatus of three years, we are extremely elated to have delivered on our promise of regaining 100 per cent customer satisfaction, in the year 2021, with the help of our robust quality and environment policies and rigorous implementation/monitoring of the same at all levels of our operations. We will strive to continue and maintain the same for the current and future years ahead.” Madem-Moorecraft USA’s survey of 16 manufacturing customers resulted in ten responses, with 94 per cent in the good and very good categories. “We are proud of this score over our world class clientele,” said Marcos Ramalho, president. “It encourages and strengthens our ideal of continually adding value to our products and services.”