EuroWire September 2019

Focus on the USA

New turret tool-changer machine hits the market

AIM released the new AFES-3DxT at Interwire 2019. This is an updated ve servo-axis turret tool-changer machine with an ultra-fast servo cutter. AIM’s strongest model for 20 years, the Turret Head indexing tool changer provides more exibility in wire forming capability while the 200 msec Servo-cut assures fast and quiet production. Standard features include DXF, LRA and XYZ import, animated bending simulation with collision detection, Auto Pilot speed/load monitoring, touchscreen monitors, Microsoft Windows®, 5 HP wire payo , “Dial-A-Service” for remote support via the Internet, and a maintenance module which reminds users with all needed work needed for zero downtime.

The new AFES-3DxT from AIM

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Available options include automatic bend setup with AccuCal, easy production statistics with AccuTrack, 24/7 online AIM Academy training, Faro, Romer and Aicon CMM communications for automatic programmer corrections, integration with robots and STEP and IGES les import. AIM – USA Website : www.aimmachines.com

NDC adds language support to its customer support portal

IWCS Booth: 401

“Customer intimacy and customer satisfaction is very important to us. O ering multi-lingual support on myNDC enables us to communicate to our customers in their own language.” Mr Havildar contiuned, “This also allows us to accelerate the way we help our customers by making access to content, features and functions faster, easier and friendlier.” NDC is continually enhancing myNDC to create the most positive customer experience. The addition of language support is one way NDC is assisting customers. myNDC o ers 24-7-365 support and enables NDC team members to e ciently create incidents, view a customer’s installed base or service history and tap into a comprehensive and growing knowledge base. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several channels and easily generate their own return material authorisations (RMAs) for product repairs. myNDC also o ers live chat for immediate support and feedback to customer service requests.

An overview of the login at ‘myNDC’

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NDC Technologies, a global provider of precision measurement and control solutions, has launched ve di erent languages on its cloud-based support portal myNDC. Languages now include French, German, Japanese, Spanish and Chinese. “NDC is a global organisation serving the diverse needs of customers in over 60 countries in many languages,” said Mahesh Havildar, vice president of customer service for NDC Technologies.

To learn more, visit https://ndc.custhelp.com

Beta LaserMike – an NDC Technologies brand – USA Website : www.ndc.com

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September 2019