EuroWire September 2017

News Corporate

Remote service for support in real time

FAST, competent and reliable support for customers all over the world – Sikora meets these requirements with the Smart Assistance Manager (SAM). For customers this means significantly more efficient support and, therefore, optimised service processes. Sikora’s Smart Assistance Manager is a 13.3" tablet, optimised for the rough industrial environment. The Smart Assistance Manager allows a direct connection with a Sikora support engineer to receive instructions for all maintenance, support and diagnosis tasks via the integrated video chat feature (5 MP camera). In real time the Sikora support engineer gets direct access to the Sikora device for immediate diagnosis. In the same way, software updates are installed. The assignment of the Smart Assistance Manager starts with the installation of the measuring device. With the SAM, the customer transmits via video-stream the environmental conditions as well as the line layout to Sikora. The Sikora support

Sikora’s Smart Assistance Manager

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well as every Smart Factory in the era of Industry 4.0. The individually designed licence module always guarantees the most current version of the diagnosis software for a live session for fault detection or as an offline diagnosis system for all Sikora measuring, control, inspection, analysis and sorting systems.

assists, for example with information on the best possible positioning of the equipment. Due to diverse connection possibilities, such as USB 3.0, RJ 45 Ethernet, Bluetooth 4.0 and the LTE/UMTS module, as well as various application possibilities, the Smart Assistance Manager is an important tool for modern production lines, for example to support maintenance and diagnosis tasks, as

Sikora AG – Germany Website : www.sikora.net

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September 2017